Job Description

• Work closely with customers to deploy and operationalize ZDX.

• Act as a customer advocate with product and engineering teams by providing feedback and driving support for niche use cases.

• Deliver quality product demonstrations to customers, analysts and execs.

• Drive customer awareness of ZDX to accelerate adoption and materialize value from the product.

• Enable Helpdesk, ServiceDesk, Security and Networking personnel by delivering hands-on technical sessions and ZDX best practice recommendations

• Join customer QBRs for demonstrating the value and impact of ZDX to an organization.

• Liaise with Customer Success and Sales team to engage with customers and prospects for showcasing value in ZDX during and after deployments.

• Lead projects with and without a dedicated project manager.

Qualifications

• Fundamental understanding of web, networking and device technologies.

• Experience in Digital Experience Monitoring and any APM tools.

• Passion to make the customer successful.

• 3-6 years of overall experience working directly with customers in a technical role.

• Ability to act as a trusted advisor to customers.

• Bachelor’s degree in Computer Science or equivalent.

• Excellent verbal and written communication skills.

• Ability to work in a fast paced environment and track the engagement and activity using various project management tools.

• A good understanding of scripting and REST APIs

• Ability to understand and improve processes desired.

• Prior people management experience is a plus.

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$40,000 — $80,000/year