As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack’s support channels in your quest to WOW customers by exceeding their expectations 🙂

CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here – www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here – https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing

Responsibilities you will own:

• Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
• Review new customer’s websites to make sure our tracking code (javascript snippet) is integrated properly
• Pro-actively helping new trialers get onboarded with their new accounts
• Assist in developing first-class content for our help docs website
• Review existing customer accounts for any issues or possible account optimizations
• Reach out to customers about referrals and testimonials
• Come up with and execute random acts of kindness for our customers 🙂

This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we’ll move into a W2 position + benefits.

Requirements

• You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
• 1 + years of customer support experience (Bonus if it’s for a SaaS company!)
• Foundational understanding of HTML and basic JavaScript
• Experience working in a remote environment
• College educated
• Fantastic writer and communicator
• Access to high-speed internet

Benefits

• Remote work and flexible schedule
• We genuinely care about our employees/contractors and their happiness in their every day work
• Chance to step in and have a big impact on a growing SaaS company
• A fun, relaxed company culture (Skype happy hours every month!)
• Annual team trip
• We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
• Competitive compensation (w/ opportunity for growth related bonuses)
• When you transition to a full-time employee you would receive health and dental insurance + some other perks

So, sound like an awesome fit for you? If so, we’d love to hear from you!