ModSquad partners with top global brands, and we’re looking for exceptional Customer Support professionals.

Do you have experience responding to customers through tickets or email?
Do you like the idea of working from home with a flexible schedule?
If so, ModSquad is inviting new Mod Contractors to join our network.

If you want to take part in exciting client projects, ModSquad is the ideal place. Our clients are innovative, well‑known companies whose users expect outstanding support—and that’s where we excel.

Our Mods bring strong skills, a great attitude, and daily enthusiasm. They help customers find the right solutions, resolve issues, and make the most of our clients’ products and services. New project opportunities are open now, with more coming soon.

Hourly rate:
Shared during the interview.

Project schedule (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re seeking:
• A customer‑first support mindset
• Interest in TV and film
• Experience in technical support
• Knowledge of Zendesk
• Ability to work independently and request clarification when needed
• Strong problem‑solving abilities across different apps and platforms
• Professional English skills
• Availability for 8 hours on February 9

Workspace requirements:
• Laptop or desktop with Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll receive:
• Chances to work with major global clients such as the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, shared in the first interview
• Paid orientation

Tip: Take your time with the application. Well‑written, complete answers will improve your chances of being selected for an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of over 10,000 Mods provides customer support, content moderation, community management, and social media services for top brands like the NFL, Zendesk, and Topps. We help companies strengthen their customer relationships. With Mods in more than 70 countries working in over 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal‑opportunity employer and evaluates all candidates without regard to legally protected characteristics.

Pay rates vary by client and cannot be negotiated. Rates are shared during the interview and depend on factors such as location, role complexity, and relevant experience. This opportunity is not open to residents of California, Colorado, New York, or Washington.