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Until now I (Pieter) have always done everything myself. To take off the load as a founder so I can take a break in 2021 after a years of non-stop working and do fun stuff for a bit like snowboarding, I’m looking for a customer support representative so I can get away from the computer.
It’s a part-time position, in the future it might become full time depending on the customer load.
Requirements
- customer support experience (please mention where you had your exp)
- basic understanding of HTML, CSS, JS, Markdown and SQL, so you can fix jobs/coupons/discounts in the database in an emergency
The job
- all support is over email
- most support is 1) random bugs, 2) customer isn’t happy with results (make them happy), 3) customer wants special treatment (like discount), 4) random things I cannot predict
- it’s part-time, we get about 20-30 support requests per month, so it’s not a lot, ideally you can work on your own stuff and do this on the side by being on call
Prospects
- if it works well we can extend it to also do Cust Sup for Nomad List, my other site
