CRAE GROUP is one of the fastest-growing B2B service providers in Cyprus. We design, manage, and deliver a wide range of IT and customer-focused services for businesses across various global industries.

Established in 2018, we continue to expand while staying committed to becoming a leading service provider. Our rapid growth since the beginning clearly reflects this ambition. We are a young, energetic team that enjoys working with technology and collaborating with creative, talented colleagues.

Our greatest strength is our outstanding team—its distinctive approach helps us consistently maintain high-quality products and services.

We are now seeking skilled Customer Support Representatives to join us remotely.

**Monthly salary range:** €1,400–€2,000 gross, plus performance bonuses, depending on experience and results.
**Work schedule:** 4 days on, 4 days off.
**Available fixed shifts (Cyprus time):** 10:00–22:00 or 22:00–10:00.

### Job Duties and Responsibilities
– Assist customers via live chat and email
– Offer timely, helpful, and empathetic support
– Identify, review, and resolve customer questions and concerns
– Keep up to date with product information, features, and promotions
– Document and escalate complex issues to the relevant departments
– Carry out initial troubleshooting for customer inquiries

### Qualifications and Experience
– Excellent written and spoken English
– Strong communication and collaboration skills
– Solid computer knowledge and fast typing
– Ability to work effectively in a multitasking environment
– Minimum 2 years of online customer support experience required

### Benefits
– Competitive pay based on your skills and value
– Chance to join an innovative European company and contribute to its growth
– Monthly performance bonuses
– Flexible remote work

We look forward to reviewing your application.

*Please note:* Due to the high number of applications, only shortlisted candidates will be contacted. Thank you for your understanding.