We are looking for a friendly, energetic, and reliable individual who aspires to provide our users amazing support.

Responsibilities:

• Respond to email support requests using information from support knowledgebase
• Help users troubleshoot issues with their screen shares and file detailed bug reports if necessary
• Handle basic account management for users (upgrades, downgrades, trials)
• Craft responses to questions not already in support knowledgebase
• Test out new and existing features on Mac and Windows and write up description for discovered bugs
• Professionally represent the Screenleap brand, vision, and values at all times

Nice-to-haves:

• Interest in developer evangelism

Requirements:

• Strong work ethic and commitment
• Good written and verbal English communication skills
• Positive, team-oriented attitude

Benefits:

• Competitive salary
• Health insurance
• Flexible work schedule
• Work from anywhere

Salary and compensation

$30,000 — $60,000/year

Equity

0.0 – 0.05