ModSquad works with top global brands and is seeking outstanding customer support specialists.

Have you handled customer inquiries through tickets or email?
Do you like the flexibility of working from home?
If so, ModSquad is eager to welcome new freelance Mods to the team.

If you want to take part in dynamic client projects, ModSquad is an ideal match. Our clients are innovative, well‑known companies whose users expect high‑quality support — and that’s exactly what we deliver.

Our Mods offer strong skills, a positive approach, and steady motivation. They help customers by troubleshooting, resolving issues, and ensuring they get the most from our clients’ products and services. New projects are open now, with more on the way.

Hourly rate:
Shared during the interview.

Project hours (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re seeking:
• Excellent customer service abilities
• Interest in TV and film
• Technical support experience
• Knowledge of Zendesk
• Ability to work independently and ask questions when necessary
• Strong problem‑solving skills across multiple apps and platforms
• Professional English proficiency
• Availability for 8 hours on February 9

Work requirements:
• Laptop or desktop running Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll receive:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible, self‑selected scheduling
• Access to exclusive Hot Gigs
• Fully remote work
• Competitive hourly pay, disclosed in the first conversation
• Paid onboarding

Tip: Take your time completing the application. Clear, thorough responses improve your chances of getting an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of more than 10,000 Mods provides customer support, content moderation, community management, and social media services for major brands such as the NFL, Zendesk, and Topps. We help companies strengthen their relationships with customers. With Mods in over 70 countries and more than 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and reviews all applicants without regard to legally protected characteristics.

Compensation varies by client and is fixed. Hourly rates are shared during the interview and depend on factors like location, task complexity, and relevant experience. This opportunity is not open to residents of California, Colorado, New York, or Washington.