We work fully remotely worldwide with flexible working hours. Because many team members are based in Europe, you will usually need at least three hours of overlapping availability with CET or GMT.

Interviews take about four hours total over a few weeks and may include some paid practical tasks.

Compensation is a fixed hourly rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for candidates in Europe, based on a standard 10-hour work week.

For any questions, contact careers@whereby.com.

About Whereby: Built with Scandinavian simplicity, Whereby is a remote-first video conferencing company focused on creating a sustainable work environment wherever you are. We value individual career paths and believe our differences make us stronger. Every aspect of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role is about 10 hours per week, with flexible hours and a consulting-style way of working. It’s a great fit if you’re looking for extra income and enjoy a fully remote, collaborative environment.

About the role: Please use this description as a general guide rather than a strict checklist. We don’t expect perfection—if you’re close, we’d love to hear from you.

Qualities that will help you succeed:
• You prioritize quality over speed.
• You bring empathy and genuine care to every customer interaction.
• You’re comfortable supporting customers from a wide range of cultures.
• You type well and communicate with warmth and humanity.
• You have experience working remotely and understand distributed team dynamics.
• You’re naturally curious and can solve problems independently.
• You identify opportunities to improve the customer experience.

What you’ll do:
• Provide Level 1 and Level 2 support for Free, Pro, and Business users.
• Receive training and guidance to handle Level 2 requests.
• Help improve processes, templates, and workflows.
• Share customer insights, feedback, and feature ideas.
• Take part in Whereby’s social and cultural activities.

Your day-to-day responsibilities may include:
• Answering roughly 20 customer requests per day (depending on your working hours), including troubleshooting, account support, and product guidance.
• Attending support team meetings to discuss trends and solutions.
• Enhancing support tools using tags, templates, and other improvements.
• Escalating important customer feedback to the broader team.

How we’ll evaluate your success:
• The quality of your responses.
• The number of tickets resolved.
• How many back-and-forth messages are needed to reach a resolution.
• Customer satisfaction results.

If you’ve made it this far, you should apply!

For more details, review our recruiting FAQ on Notion or email careers@whereby.com. You can also explore our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are provided in our screening overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Verification: If this role isn’t listed on our official channels, it’s likely closed. Some websites repost our listings without permission, which can result in outdated information. If you’re unsure, email careers@whereby.com.