Our Mission and Opportunity
Early childhood education strongly shapes lifelong outcomes, supports working families, and delivers long‑term social and economic benefits. Brightwheel aims to make high‑quality early education accessible to every child by giving teachers more meaningful time with students, engaging parents in their children’s growth, and empowering the small businesses that drive the $175 billion early education sector. Brightwheel is the most trusted technology brand in early education worldwide, used by thousands of educators and millions of families.

Our Team
We are a fully remote team with employees across all U.S. time zones. Our group is passionate, skilled, and dedicated to our customers. We’re backed by top investors, including Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe everyone—our team members and the students, teachers, and administrators we support—deserves the chance to succeed, no matter their background. We value diversity in all its forms because it strengthens our team and the communities we serve. Our daily work is guided by our Leadership Principles.

Who You Are
Brightwheel is looking for a Customer Support Advocate to help our expanding network of directors, teachers, and parents. We want team members who enjoy educating customers about our product and solving their challenges. You will communicate directly with schools and families, collaborating closely with our Customer Success and Product/Engineering teams. You enjoy working with others to develop creative solutions and use customer insights to push for product enhancements.
We’re seeking someone with customer service experience, ideally with technical troubleshooting skills, and who can relate to the daily realities faced by teachers and parents of young children.

What You’ll Do
• Become an expert on our platform and stay current with each release
• Use strong problem‑solving and analytical skills to identify, investigate, and resolve product or usage issues
• Provide timely support via chat, email, and phone
• Prepare for scheduled phone appointments to offer personalized help
• Deliver clear, concise instructions to Administrators, Teachers, and Guardians
• Show empathy toward customers and teammates at all times
• Advocate for customers and help drive solutions as their voice within the company
• Contribute to improving internal workflows
• Work with other teams to enhance the overall customer experience
• Meet established goals for case resolution and response times while maintaining high quality and customer satisfaction

Qualifications, Skills, & Abilities
• Minimum 1 year of customer service or early education experience
• Excellent writing skills, strong attention to detail, and active listening skills
• Strong organizational, time‑management, and prioritization abilities
• Ability to thrive in a fast‑moving, evolving environment
• Passion for making a positive impact through education
• Bonus: Experience in schools or education settings
• Preferred: Experience providing live customer support
• Preferred: Familiarity with Zendesk, Salesforce, Intercom, or similar CRM tools
• Preferred: Bachelor’s degree

Compensation: $21.64 per hour
Compensation ranges are based on role, level, and location, benchmarked against similar high‑growth companies. Final offers depend on location, experience, and expertise. Your recruiter can provide details for your region.
Brightwheel is committed to fair and competitive compensation, including salary, equity, and benefits. Our benefits include premium medical, dental, and vision coverage, generous paid parental leave, flexible time off, monthly wellness and productivity stipends, and a Learning & Development stipend.

Brightwheel is dedicated to building a diverse, inclusive workplace and is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.