Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!

5CA is looking for a work from home German and English speaking Customer Support Advisorto provide support for various well-known international technology and gaming companies.

Tasks:

• Providing Customer Supportto customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
• Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
• Making sure that the customer is satisfied with the whole customer service experience.

Requirements:

a) Must-haves:

• Fluent English and Germanskills (a minimum of a C1 level is required). All candidates will be tested on their language skills.
• Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.
• You have a dedicated quiet work space that is located within your own residence.
• You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
• You are available for a long term position and able to work with a fixed schedule.

b) Preferred:

• Additional languages will be appreciated.

• Experience with computers and technology products.

• Experience in a Customer Service environmentor an international business setting.

• Flexibility as well as strong communication, multitasking and problem-solving skills. What we offer:

• A competitive salary for the market’s standards which will be specified during the recruitment process.

• A professional and multicultural working environment with people from all over the world.

• The possibility to work from the comfort of your own home.

• Up to date training and access to the latest information in technology and video games.

• An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.

• All the required software, tools and database.

• A contract focused on a long-term relationship.

• Being part of a company that treats remote employees as part of its family.