Whereabouts: We operate fully remotely, worldwide, with flexible hours. Please note that many team members are based in Europe, so you’ll usually need at least three hours of overlapping work time with CET or GMT.

Interviews: Approximately four hours over a few weeks, including some paid practical tasks.

Salary: A global flat rate of $23 per hour, £17 per hour for UK applicants, and €20 per hour for candidates in Europe, based on a standard 10-hour workweek.

Ask us anything: careers@whereby.com

What Whereby is all about: Founded with Scandinavian simplicity in mind, Whereby is a remote-first video meeting company aiming to make “anywhere” a viable workplace. We value everyone’s unique background and believe our differences make us stronger. Every aspect of your identity has meaningful value to us.

What we’re looking for: We need a customer support agent for our Whereby Meetings product. This remote role is about 10 hours per week. You’ll work flexibly around your own schedule, acting as a consultant to the team. It’s ideal for someone seeking additional income who enjoys being part of a collaborative, fully remote environment.

The nuts and bolts of the role: Please treat this job description as a guide, not a strict checklist. We don’t expect anyone to match every point perfectly—if you feel close, we encourage you to apply.

Characteristics of someone who will thrive in this role:
• You prioritize quality over quantity.
• You bring empathy and care to every customer interaction.
• You’re comfortable communicating with customers from diverse cultures and backgrounds.
• You type confidently and communicate in a personable, human way.
• You have some experience working remotely and understand the realities of distributed teams.
• You naturally solve problems and seek answers independently.
• You notice opportunities to improve customer experiences.

Scope of your work:
• Handling Tier 1 and Tier 2 support for Free, Pro, and Business users.
• Receiving training and guidance for Tier 2 requests.
• Helping improve support processes, templates, and workflows.
• Sharing customer insights, feedback, and feature requests.
• Participating in Whereby’s cultural and social initiatives.

Day-to-day responsibilities:
• Responding to around 20 customer queries per day, depending on hours worked, including troubleshooting, account management, and product guidance.
• Joining support meetings to discuss recurring issues and potential solutions.
• Helping refine our support approach by creating tags, templates, and other improvements.
• Flagging important customer feedback for the team.

How success will be measured:
• Quality of your responses.
• Number of tickets resolved.
• Replies needed per resolution.
• Customer satisfaction scores.

If you’ve read this far, you might as well apply! 🙌

For more details, check our Recruitment FAQ on Notion or contact us at careers@whereby.com. You can also learn more about Whereby in our open handbook.

Background checks: Some roles require background checks. You can learn more in our background check overview. If you have further questions, contact careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Legitimate posting: If you don’t see this role listed on our official channels, it’s likely closed. Some job sites repost our roles without permission, so information may occasionally be outdated. You can always confirm by emailing careers@whereby.com.