We are https://www.ofri.ch/?format=html, an independent Swiss craftsman portal. Consumers will find the best offer for their renovation project through Ofri. Craftsmen expand their customer base with us. We are looking for a German-speaking customer support employee on a part-time basis.

We offer a motivating and international working environment. We are a small team of 7 people, your work has a visible influence on the success of the company. Our processes are organised in such a way that we can work without any problems regardless of location.

If you value local flexibility, like to roll up your sleeves and are willing to take on responsibility, we offer the ideal environment.

Responsibilities

• Always treat customers with a friendly and courteous manner
• Communicate with customers through various channels (e-mail, telephone)
• Advice and support users in how they can use our platform
• Handling of complaints and feedback
• Quality check of new craftsman registrations
• Verification of documents such as diplomas, business liability insurance, etc.
• Monitoring of user activities via various internal tools
• Collect and analyze customer feedback for the product team

Requirements

• Empathy – so that our customers feel understood
• Your German is at a native speaker level – so that you can communicate even in difficult situations with our customers without mistakes
• Attention to detail – so that new registrations and document verifications do not end in chaos
• Good knowledge of English – our internal company language is English
• Working independently – remote work requires a high degree of self-motivation and self-management
• Proactive action – you not only see the problems, but also think of solutions
• Analytical approach – so that you can find a way even with more complex problems