We’re expanding our team and are looking for a part-time customer support personto help answer tickets during US business hours.

Service Provider Pro is an agency management and client portal software helping digital marketing agencies sell millions of dollars in services every month. We’re a small and highly effective remote team –you’ll have the autonomy to make decisions and do the best work of your career.

Benefits of this role

Here’s why this is a great job.

• You’ll play a huge role in the company. This isn’t a support position where you’re mindlessly closing tickets all day. Our support volume is not high but our customers expect thoughtful in-depth replies to their questions.
• You’ll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule.
• You’ll work 15-20 hours per week starting out. Hours are flexible depending on your availability.
• This is an entry level position with support for growth and more hours.
• You’ll get paid $10.00-$15.00/hour depending on your skills and experience

The ideal candidate

We’re open to hiring candidates with different backgrounds, experiences, and skills. If you’re talented, self-sufficient, and ambitious you might be a great fit regardless of experience.

There are some attributes that are guaranteed to make you awesome at this:

• You’re a self starter, you don’t need constant check-ins to get things done.
• You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, and being able to write simply is a must.
• You’re tech savvy. You’re able to learn new software and figure out problems as they arise.
• You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.
• Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.

$10,000 — $15,000