This is a full time long term remote position with a fast growing Israeli based technology company. You can be working from anywhere in the world as long as you can meet the below requirements.

Position Requirements:

We are looking for people who like to solve problems and help customers and:

1. Native English – must have excellent written and spoken English
2. Customer-orientation and excellent communication skills – must be comfortable communicating by email, phone and chat
3. Excellent technical troubleshooting skills
4. Experience in providing customer support via phone and web in English
5. Knowledge of HTML, JavaScript, CSS
6. Minimum availability: 6am till 3pm Israel time Monday to Friday

Key Responsibilities

1. Manage the setup process for new customers and change requests from existing customers that include working with our team in India to make sure we deliver the setup on time and at the highest quality
2. Provides world-class support to our international clients primarily via email using our ticketing system
3. Troubleshooting of technical issues
4. Answering product related questions and adding documentation for repeating questions Note: we need to pay you by invoice