You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.

You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours.

About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.

You need to be very technically savvy, hopefully with some kind of technical background.

Some awesome things about working with Time Doctor: Great culture: we connect and have fun as a team such as 2 hours per month of social gaming (paid) We allow mostly flexible work hours Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem. We have a cool baby suit Time Doctor wear we give to all our team who have a baby but we don’t recommend having a baby just to get this.

In your application please state your expected full time salary per month.

Extra tags: customer support,technical support,customer service