Would you like to help shape the daily lives of millions of entrepreneurs in Germany (and soon across Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Do our Company Values align with your own vision? If so, Pennylane is the place for you!

Our vision
We aim to become the most trusted financial operating system for small and midsize businesses and accounting firms.

We free entrepreneurs from time‑consuming accounting and financial tasks while giving them access to crucial financial insights to help them make the best decisions for their companies.

About us
Pennylane is one of the fastest‑growing fintech companies in France – and now in Germany, too.

In just five years, we have achieved the following:
– We built a breakthrough accounting and financial platform for small businesses and their accountants.
– We raised a total of 225 million euros, including from Sequoia, the renowned Silicon Valley fund behind early investments in Google, Facebook, Airbnb, Stripe, PayPal, and many others.
– We grew from seven founders to 900 happy Pennylaners and are now considered one of the best places to work in France (including remotely), with a 4.6/5 rating on Glassdoor.
– We created an international environment with more than 25 nationalities and a strong remote‑friendly culture, with 30% of our team working from various parts of Europe.
– We earned the trust of thousands of customers and accounting firms and received outstanding reviews.
– More than 700,000 SMEs and over 5,000 accounting firms in France already use Pennylane.

As part of the Customer Support team, you will support users of our software. You will answer their questions and feedback, guide them in using the tool effectively, and help solve bugs and issues.

Your responsibilities:
– Support accountants and their clients during onboarding and in using the tool via chat and phone.
– Ensure proper follow‑up of requests until tickets are fully resolved and user satisfaction is achieved.
– Proactively reach out to users to identify satisfaction levels and needs, and follow up with users who choose to leave Pennylane.
– Identify bugs in the tool.
– Diagnose and solve user issues based on a solid understanding of accounting principles.
– Work with technical teams to resolve bugs through clear and structured escalation.
– Collaborate closely with other teams such as engineering, product management, account management, and sales.
– Identify potential product improvements.
– Stay up to date on product knowledge through active tool usage and internal communication about updates.
– Support onboarding and skill development of new team members by sharing best practices and helping to foster a supportive team culture.

What we do to improve your work life
– Work remotely from anywhere in Germany; regular work from abroad within two hours of Central European Time is also possible.
– Enjoy 30 days of paid vacation regardless of where you live.
– Receive a competitive compensation package.
– Benefit from company shares so you can grow with us.
– Get a budget to upgrade your home workspace and a monthly stipend to use a coworking space whenever you like; we also have a Berlin office available for regular use.
– Access Busuu to improve your English or French.
– Receive the latest Apple equipment.
– Join regular team‑building events such as our quarterly Tech Days or our annual company seminar.

Who we’re looking for
To succeed at Pennylane, you’ll need:
– English skills (the required level depends on the department you’re applying to).
– Enthusiasm for a constantly evolving work environment.
– Strong collaboration skills across teams and stakeholders.
– Enough experience to prioritize your daily tasks based on business needs.

We know that some people hesitate to apply if they don’t meet every single requirement. If you’re unsure, we still encourage you to apply—you never know, it could be the start of a meaningful and long‑term partnership.

We also want to emphasize our commitment to diversity, equity, and inclusion. We strive to create a safe and inclusive environment and offer equal employment opportunities regardless of gender, sexual orientation, background, disability, or any other characteristic that makes you who you are. In fact, diversity makes us an even better workplace.