Summary
We put a ton of attention and hard work into our product, and we’ve built the absolute best platform out there for home improvement contractors. Our customers love our software and the support they receive from us. Check out our reviews on Capterra and Facebook to see what some of our customers are saying about us.
This is a full-time position that is 100% remote though we do offer some periodic travel to meet in person. This might be to attend an in-person team gathering or attend conferences. All of our meetings, as well as your meetings with customers will be online over the phone and on Zoom.
Why YOU Should Apply
You will be working directly with our Director of Customer Success, as well as with me, the founder and original developer. You will be able to influence and make real change, and see the results of those changes immediately. You will learn what it takes to build a software product that actually makes a huge difference for the businesses we serve, and that people love to use every single day.
Responsibilities and Day-to-Day
There are four main categories that will make up your day-to-day:
- Demo and Onboarding meetings with prospects over Zoom
- Ongoing relationship management and customer success
- Customer support
- Side projects
Demo and Onboarding meetings with prospects over Zoom
Your first responsibility will be to help grow the company by converting inbound leads into paying customers. You will engage with prospects who have signed up for a free trial or requested a product demo, and show them how to be successful with the software so they continue on as paid subscribers. At first, you will be connecting with the prospect to discover their pain points. You will be explaining and demonstrating how our solution can solve those pain points, and then going right into the onboarding and implementation from there. The sale is made after we prove we can walk the walk, and they see their workflows playing out in the software.
Ongoing relationship management and customer success
Once the prospect becomes a paid subscriber, you will continue to build relationships with the customer. You will be strategically reaching out to certain customers to increase engagement and reduce the risk of them churning out.
As you will be spending a significant portion of your time speaking with existing and prospective customers, you will be learning all about the problems they are facing and what is important to them. With this information in hand, we will work together on the product roadmap to prioritize new features and capabilities to be built into the system based on the direct feedback you are receiving. Despite our small team size, we build lightning fast with new features and updates rolling out constantly, so it will be fun to watch the evolution of the app and to delight customers with the kind of speed that makes them feel like this was built just for them.
Customer support
Another large part of the role while not in meetings or conversations with customers is providing support. You will answer questions and respond to issues reported by customers over email and live chat. For larger customers, you will also provide phone and Zoom-based support.
Side projects
You may be thinking by now that everything above sounds like a lot and how will you have time for side projects? We’re building out the team to spread out the meetings and support so that you also have time to contribute to valuable and impactful side projects. All of these projects will share a common goal – making the other parts of your job easier and allowing you to be even more successful.
For example, based on your skills and interest, you might:
- Design new onboarding workflows
- Create new user guides and documentation
- Enhance or create drip email campaigns and email copy to improve user Engagement and conversion
- Create video and written content for blogs and social media,
Create training videos - and more!
Requirements
Here are some other qualifications that would make this role a good fit for you:
- You have at least 2 years of experience in customer support or customer success role for a software company
- You have a reliable and fast internet connection.
- You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.
- You are comfortable proclaiming that you are tech-savvy. You don’t need to be a developer, but you should be able to learn how to use new software products quickly and deeply.
- You love the idea of efficiency. You are constantly driving to make yourself more efficient, and the idea of making other people more efficient excites you.
- You are able to articulate how technology solutions can improve lives and improve business.
- You love to learn, and you love finding new ways to get things done better and faster.
- You have excellent written and verbal communication.
To apply for this job, please visit dynamitejobs.com