We have a full-time Customer Success Manager position available to transform how we help customers across https://www.affilorama.com and https://www.salehoo.com.

We’re looking for someone to help us streamline our onboarding and offboarding processes, expanding our self-service support, and training and empowering our support team – to help customers succeed.

Our ideal candidate:

• Can come up with solutions that are win/win for us and our customers
• Has experience working to (and exceeding) goals
• Is filled with focus and energy!

You will join our awesome staff, and a great company that’s proud to be a twice-winner of the Deloitte Fast 50

Key Responsibilities

• Defining key metrics around customer success (and failure)
• Collaborating with our product managers on key customer flows
• Enhancing our self-service offering
• Optimizing how we tackle customer support
• Managing our existing team of support staff and tooling

Preferred Skills and Abilities

• 4+ years of customer support/success experience, with 1+ in management
• A background in eCommerce, marketing or the online industry
• Be self-motivated and able to work towards targets with minimal supervision
• Ability to coordinate and motivate a team

Neat things about working with us

• Work from home (or from our Christchurch office)
• Relaxed, ego-free, family-friendly work culture
• Weekly Friday BBQ (or sushiBQ, or ThaiBQ)
• Novelty coffee mugs
• An extremely comfortable chair
• Tap dancing seagulls
• Need a few more reasons? Read what current and former staff have to say

$40,000 — $80,000