The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience.

To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring their best selves to work.

If that isn’t enough, mabl was also named a Best Place to Work and a Best Paying Company by BuiltIn Boston in 2021.

mabl is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience working with large clients and a passion for building relationships that make customers your biggest promoters.

What you’ll do:

Support customers throughout their journey with mabl to ensure they achieve their goals
Onboard new customers to the mabl platform including hands-on training and guidance with best practices
Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
Lead Quarterly Business Reviews with enterprise clients
Identify expansion opportunities and partner closely with the sales team to execute
Lead ongoing product feedback sessions and translate customer suggestions into product requirements in partnership with the product team
Monitor customer health including metrics and usage trends to proactively engage with customers

What you’ll bring to the table:

2-3 years experience as a Customer Success Manager at a B2B SaaS company
Excellent written and verbal communications
Comfortable with technology (bonus if you have experience with CSS, HTML)
Motivated and strategic in finding expansion opportunities within accounts
Strong analytical skills, with a bias for using data to identify trends and opportunities
Passionate about working at a growing startup and learning new technologies

ABOUT US

Mabl is the intelligent test automation company that empowers high-velocity software development teams to adopt Quality Engineering. Our low-code test automation platform enables organizations to harness the potential of software testing and test data to build new features faster, adopt DevOps, and enhance product quality. Mabl users benefit from a unified platform for easily creating, executing, and maintaining reliable tests that result in faster delivery of high quality, business critical applications. Follow us at @mablhq on Twitter and @mabl on LinkedIn to see what life is like as a mabler.