The Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.
Inventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the EMEA region. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.
- Respond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.
- Develop list of top inquiries for future product improvements.
- Use and update support documentation including text and video resource
- Experience with eCommerce
- Excellent written and spoken communication skills
- Demonstrable critical thinking and creative problem-solving skills.
- Ability to learn new software platforms quickly
- Self-starter, positive attitude, comfortable with little supervision and remote work
- Highly organized. Ability to manage and prioritize several different projects.
- Moderate and friendly tone with all customers
- High-speed, reliable Internet connection
- Native English speaker
- Experience with purchasing, cash flow management, and/or inventory/warehouse management.
- Experience conducting product demos using software such as Zoom or UberConference.
- Experience with SaaS support or demos
- Adult Education background
- Competitive salary based on commensurate experience
- Flexible schedule
- Unlimited vacation
- International travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).
- Join a talented, diverse team supporting eCommerce merchants worldwide
- Assume the person receiving the demo/explanation is new to Inventory Planner, but is familiar with eCommerce.
- Live demo site can be found here:https://app.inventory-planner.com/#/?a=demo
- Help documentation can be found here:help.inventory-planner.com/
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