Time zones: MST (UTC -7), PST (UTC -8)

• Own the relationship and growth of assigned target accounts (including user product adoption and account expansion across teams)
• Work with the team to develop and test ongoing strategies to acquire and activate new users
• Troubleshoot issues with users and report bugs to engineering
• Conduct post-onboarding interviews with new users to capture product feedback, answer user questions and demo the product

• 2+ years in a customer-facing role at a software company (ex: Customer Support, Customer Success, Account Management, Sales, Recruiting, Consulting, etc) Enjoys engaging with and helping out customers on a daily basis
• Ability to thrive in a fully remote work environment that leans heavily on asynchronous communication (Slack, Loom) over meetings
• Coachable. Open to feedback
• Strong organization, presentation, and communication skills
• We will break and re-make many processes as we scale – you should not only be able to handle that but revel in the opportunity to rethink a better way of doing things
• Must speak English fluently
• Must be located in the US or CAN and open to working west coast hours

• You’ll meet the entire team. We think it’s important that you get to meet everyone you’ll be working with.
• No bullshit. Ask us anything you like. We’ve never understood why companies pretend they’re something that they’re not in the hiring process – you’re going to find out eventually so we’d rather you know who we are upfront so we can both make sure this is a good fit for all involved.
• Quick turnaround time. We know you have lots of options so we move fast usually in less than a week from start to finish.