Remote Year Business Description
Remote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience.
Role Description
The Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.
Responsibilities
- Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization
- Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs
- Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process
- Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed
Experience and Requirements
- 3+ years experience in account management, customer success or related field
- Bachelor’s degree in a related field preferred
- Customer first mindset and communication skills to match
- Ability to travel full-time with our programs required
- Experience traveling globally while working preferred
- Experience managing complex projects with tight, often quick deadlines
- Excellent communication skills and organizational skills
- Ability to work with minimal guidance and be comfortable operating in ambiguity
Qualities:
- Ownership – we are looking for someone that will own this and crush it
- Passion for travel – role will require presence on Remote Year programs
- Organization skills – great time management skills, ability to multitask
- Interpersonal skills – while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another
Extra tags: sales, customer service
