The Tickr Customer Success Manager (CSM) is the frontline to our customers, maintaining and nurturing our valued client relationships. Our clients are expecting an exceptional experience from us and our platform. You’ll need to be a trusted advisor and thoughtful listener, always tuned in to the customer’s current and imminent needs. This is not a sales position.

The Role • Build and proactively maintain post-sales relationships with each of Tickr’s largest customer accounts. • Be first point of contact, with impeccable response for our customers. • Conduct regular account management calls to understand the evolving needs of Tickr’s global customers.

Responsibilities • Provide guidance and insight as the Tickr platform expert to ensure successful customer usage. • Identify needs or areas for Tickr growth within existing accounts. • Advocate for customer to speedily resolve any issues. • Work with product management on platform development to meet current and future customer needs and requests. • Provide expert knowledge of Tickr’s technology and benefits to customer, including advising on best practices and opportunities for further value.

Requirements • 5-10 years client-facing experience with direct customer advocacy and engagement in post-sales or professional services to large and mid-market enterprises. • Strong problem solving that keeps long-term picture in focus. • Exceptional communication and presentation skills. • Strategic thinker with demonstrated consistent delivery of customer service in a complex, fast-paced environment. • Ability to juggle multiple accounts gracefully with exceptional accuracy. • Some travel required, up to 20%.

Education • Bachelor’s degree or equivalent experience.

Working at Tickr: We’re a start-up, so self-starters really thrive here. There’s never a dull moment, as we’re building the airplane in flight. We offer competitive benefits and our offices are in transit-friendly San Francisco.

Salary and compensation

$80,000 — $100,000/year

Equity

0.1 – 0.5