Monday.vc is looking for a Customer Success Manager to join our early-stage, fast-growing team. The role will report to the CEO and you will have autonomy/ownership in building a globally remote team from scratch.

Perks:

• Ability to the next big step in your career and make a serious impact on an early-stage team
• Work remotely for a company with an intentional, healthy remote culture
• Find yourself constantly thinking about more efficient ways to architect technology to scale services up that have a direct impact on a business
• Competitive compensation package

Responsibilities

• Responsible for owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products.
• Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion
• Develop and deliver a success plan, advising customers on reaching business goals
• Drive adoption and ongoing usage of our products and services
• Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support
• Support junior members of the team and drive product demos as and when needed

Requirements

• Have 3-5 years’ experience in customer success or highly client-facing roles
• Excellent communication skills (verbal and written)
• Experience creating and delivering presentations to customers and internal stakeholders
• Have experience analyzing data, doing value analysis, forming and delivering recommendations
• Team player with a high level of integrity and desire to assist your team and customers