Scout is looking for highly motivated individuals to join its Customer Success team to help clients achieve their goals on the Scout product. Customer success reps will work closely with customers throughout their lifecycle, from initial onboarding to ongoing daily operations, and will play a vital role in how customers perceive our company.

Candidates must be self-motivated individuals who love working with a passionate/competitive team, solving problems for customers, working with brand new software, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with high severity requests or issue escalations as needed
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Requirements

• Undergraduate Degree
• Strong organizational skills
• Excellent verbal and written communications skills
• General web skills
• Capable of on-the-spot problem solving
• Comfortable with managing multiple expectations across team members
• Client facing experience (retail, client support, or customer service) preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail

Salary and compensation

$40,000 — $60,000/year

Equity

0.0 – 0.25