Why Work at Dun & Bradstreet
Dun & Bradstreet combines global data with local expertise to help clients make smarter decisions. With 6,000+ people across 31 countries, we bring together diverse thinkers and problem solvers who share a common curiosity: finding new ways to turn data into value. If you’re motivated by the same curiosity and want to join a future-ready company, we’d love to have you with us. Learn more at dnb.com/careers.
The Director, CSM DACH, will lead the effort to ensure our clients not only meet their goals, but exceed them. This position calls for a strategic leader with a proven record of leading customer success teams and scaling customer success operations to deliver substantial value to both customers and the business.
- Lead, mentor, and scale a high-performing customer success team to provide exceptional service and achieve key performance targets.
- Design and implement onboarding processes so customers see quick value and receive continuous support throughout their journey.
- Create and deliver education programs that help customers fully leverage our technology in their operations.
- Build the processes and infrastructure for customer success, support, and community.
- Develop strong relationships with senior customer stakeholders, understand their needs, and ensure their success with our products.
- Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals.
- Partner cross-functionally with Sales, Marketing, Product, and Technology to align on customer objectives and drive product improvements.
- Create career plans for team members and identify opportunities for exposure and growth to support their goals.
- Other duties as assigned.
Education and Experience:
- At least 8 years of experience with complex enterprise solutions in customer success or account management roles at a technology or SaaS company.
- At least 5 years of leadership experience is preferred.
- Proven success leading customer success teams that drive both customer outcomes and business results.
- Strong collaboration and stakeholder-influencing skills are essential, especially in a matrix organization.
- Customer-first mindset with solid business/commercial judgment.
- Highly articulate with excellent business communication skills (verbal and written) and strong presentation skills for a global corporate environment.
- Independent self-starter who enjoys solving problems and executing plans.
- Strong service management and project management skills.
- Take ownership in everything you do—be a problem solver, stay curious, and take initiative. Be proactive and look for ways to collaborate and connect with people and teams to drive success.
- Maintain a continuous learning mindset—grow through relationships with stakeholders, experts, colleagues, and mentors, and broaden your skills through structured courses and programs.
- Fluency in English and German.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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