Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9)
Summary
We put a ton of attention and hard work into our product, and we’ve built the absolute best platform out there for home improvement contractors. Our customers love our software and the support they receive from us. Check out our reviews on Capterra and Facebook to see what some of our customers are saying about us.
This is a full-time position that is almost 100% remote. The vast majority of our meetings, as well as your meetings with customers will be online. There may be some requirement for in-person meetings, but they will be infrequent and travel will be optional during the pandemic.
Why YOU Should Apply
You will be working directly with our Director of Customer Success and Inbound Sales, as well as with me, the founder/developer. You will be able to influence and make real change, and see the results of those changes immediately. You will learn what it takes to build software that actually makes a huge difference in businesses and that people love to use every single day.
Responsibilities and Day-to-Day
While we do have a sales process and we will continue to evolve that process, we are not a hard sales organization. We know that we will provide the customer with exceptional return on their investment with us, and we just need to help them achieve that.
You will perform product demos and walkthroughs, help customers with setting up their own instance of the app, and train users to increase engagement with the various capabilities of the software. You will also have the primary responsibility for the relationship with that customer on an ongoing basis to ensure their continued success with the software.
As you will be spending a significant portion of your time speaking with existing and prospective customers, you will be learning all about the problems they are facing and what is important to them. With this information in hand, we will work together on the product roadmap to prioritize new features and capabilities to be built into the system based on the direct feedback you are receiving. Despite our small team size, we build lightning fast with new features and updates rolling out constantly, so it will be fun to watch the evolution of the app, and to delight customers with the kind of speed that makes them feel like this was built just for them.
You will have a great opportunity to learn about and contribute to many different areas of the business. In addition to engaging with customers and influencing product development, you will take on various side projects as a secondary responsibility based on your strengths and interests.
Through these side projects you will have the opportunity contribute to building out other systems and processes that will make your primary job easier, and ultimately help you be more successful in acquiring new customers and supporting existing ones. For example, you might:
- develop new onboarding workflows,
- create new user guides and documentation,
- enhance or create drip email campaigns and email copy to improve user engagement and conversion,
- create video and written content for blogs and social media,
- and more.
Requirements
Here are some other qualifications that would make this role a good fit for you:
You have direct experience working at a home improvement company in an administrative, production, or sales role. We get pretty deep with our customers on helping them grow their businesses, so it really helps to understand how these kinds of companies should (or shouldn’t) operate.
– OR –
You have at least 2 years of experience in a SaaS customer success and/or sales role.
- You have a reliable and fast internet connection.
- You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.
- You are comfortable proclaiming that you are tech savvy. You don’t need to be a developer, but you should be able to learn how to use new software products quickly and deeply.
- You love the idea of efficiency. You are constantly driving to make yourself more efficient, and the idea of making other people more efficient excites you.
- You are able to articulate how technology solutions can improve lives and improve business.
- You love to learn, and you love finding new ways to get things done better and faster.
- You have excellent written and verbal communication.
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