Customer Success (100% remote)

last updated October 28, 2020 17:31 UTC

Ampjar

HQ: Fully Remote

OFF: East Coast US Only
Full-Time
Customer Support

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JOB TITLE: Customer Success Specialist (East Coast US & Canada)

LOCATION: Remote

HEADQUARTERS: Melbourne, Australia

COMMITMENT: Full time

REMUNERATION: Competitive salary package + equity for the right candidate.

URL: https://ampjar.com

We’re building an exciting business with customers that we love and admire.

…and we are looking for someone to help more brands to fall in love with our product.

At Ampjar we are deeply passionate about building a community where people and brands thrive together through meaningful, joyful and rewarding relationships.

In fact our company vision is a world where every time we spend money it brings us joy and fulfilment.

We help our customers to grow by connecting them with their perfect customers through fast, easy and effective shout outs from other brands in our community. It’s a new type of marketing that rewards brands for having customers who love them and turns them into the media owner. It’s going to really take off.

So how do we do it.

We ask brands a bunch of easy questions to find out all about them
We then match them with brands to create their own unique mini network
We then help them shout out and be shouted out by these brands through simple emails, website plug-ins and social shout outs
And of course we help them along the way…

This is where you come in!

We are on the lookout for someone who has a positive, bright and sunny disposition. You’re the kind of person who loves helping your friends with their projects. You understand tech enough to handle an excel spreadsheet, resize an image and quickly learn new platforms like hubspot, but we don’t need you to be the go-to tech person in your family.

Above everything else, you’re a people person who builds relationships quickly. Great if you have experience in customer success, but your role isn’t primarily tech support and picking up bugs, it’s helping people who run authentic brands to fall in love with Ampjar.

Here’s what you’ll do:

Priority one is to quickly understand our customers and help them fall in love with our product
A big part of this is jumping on calls with our prospective and new customers to help them understand the value of being an active user
Talk our language in everything that you do

Keep your finger on the pulse of our customer base, helping our broader team understand what our customers want and what they are thinking

We’re looking for a Customer Success champion that can:

Quickly become an Ampjar guru, jump on board and learn our product like the back of their hand
Be an excellent communicator with really, really good verbal and written skills
Not be shy to get in front of the camera and record how to videos for clients with ease
Know what it takes to make customers happier than they were before they met you!
Be available from approx 9am-5:30pm Monday – Friday Eatern Time. On occasion you may need to check in on customer messages over the weekend.
Speak English with a native North American accent.

It’d be great if you also:

Have experience using Slack and Hubspot
Have experience working remotely and in the digital space
Have a passion for truly authentic small businesses

Here’s what you’ll get if you join us:

Competitive salary
Equity in a rapidly-growing company
Work from anywhere with an internet connection
Annual global team retreats with all expenses paid
Be a part of an awesome team!

Over to you:

If this sounds like you, plus you’re a proactive, self-motivated team player who likes to roll with change, hit the apply button below, we want to hear from you!

– – –

Ampjar is a fully remote venture-backed company with team members on 5 continents.

We’re growing (and loving it!) and are adding a Customer Success team member based on the East Coast of the US or Canada.

While we’re growing we are still just 15 people in the team, so the opportunities to grow with the company are significant.

We hope you choose to apply and find out more about us. Here are some links to help you out:

https://www.facebook.com/watch/?v=955977921414915
https://www.todayonline.com/commentary/gen-y-speaks-i-work-remotely-and-it-has-been-blast
https://www.instagram.com/ampjarcom/

Apply info ->

To find out more about this job, please visit this link