A bit about us: Here at Relay, our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we are changing that. With Relay, business owners can open a bank account in minutes, issue corporate cards in seconds and automate their bookkeeping – giving them better cashflow visibility.

Joining Relay, means an opportunity to make a huge impact building solutions with the potential to reach 29 million small businesses across North America. If you thrive on growth and playing to win, we want to hear from you!

The opportunity: With the announcement of our latest funding round, Relay is entering an exciting new chapter. We’re looking for a Customer Experience Specialist to join our enthusiastic and growing team. Customer Success is composed of dedicated and knowledgeable individuals who thrive on making our customers and their businesses successful. In this role, you will have the opportunity to communicate directly with our customers through online queries and calls, flex your writing skills by creating helpful resources for clients, creatively problem solve and help shape the future of small business. If you are solution oriented, enjoy being resourceful and have deep empathy for customers (and like to work with a fun team!); come join us!

Please be advised that candidates will be required to complete a brief writing sample for this role and complete a Background Check.

What’s important to us: At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.

We look forward to hearing from you!