Time Zones: CST (UTC -6), MST (UTC -7), PST (UTC -8)

We’re looking for a remote VA to work 35 hours per week, handling both customer service and chef recruitment. You’re sharp, attentive, and dedicated to delivering excellent customer support. You enjoy tackling new challenges and taking on a mix of responsibilities.

ABOUT US

We offer in‑home chefs who prepare weekly meal prep for busy families across the US. Dinner Elf helps parents spend more quality time with their kids by taking cooking and cleanup off their plate.

ROLE: CUSTOMER SERVICE

– Respond to customer and chef messages (via HelpScout)
– Proactively review appointment activity and identify action items
– Update appointment dates, payments, and related details
– Complete administrative tasks that aren’t time‑sensitive
– Join weekly video calls with your supervisor
– Return occasional customer phone calls

ROLE: CHEF HIRING

– Review resumes from chef applicants
– Communicate via text to gather additional details
– Conduct virtual interviews and trial sessions
– Use sound judgment to accept or decline candidates
– Guide new hires through onboarding
– Track the progress of newly hired chefs

HOURS

You will work Monday to Friday, 9am–5pm MST, with a one‑hour unpaid lunch break.

REQUIREMENTS AND SKILLS

– 5+ years of remote customer service experience
– Fast, intelligent learner
– Excellent written and strong spoken English
– Warm, empathetic customer service approach
– High attention to detail and strong ownership of your work
– Team‑oriented and eager to support company growth
– Tech‑savvy and quick to learn new tools
– Able to think independently and make sound decisions
– Preferred: You cook at home
– Preferred: Experience conducting interviews or hiring

APPLY

When applying, please answer the questions below. Include the word “Moussaka” in one of your answers to show you’re paying attention.

– What is your time zone relative to MST?
– How would these required work hours fit into your schedule?
– How strong is your spoken English?
– Which customer service platforms have you used, and what did you like or dislike about them?
– Do you use AI in your personal or professional life, and how?
– What is your experience with cooking at home?