Bloom is a full-service workplace design consultancy supporting a Bloom Partner in their search for a Customer Experience Representative. As Talent Advisors, we act as the connection between you and our Bloom Partner throughout the hiring process. We don’t rely on automated tools to scan resumes—every application is personally reviewed to ensure a fair and consistent experience. If selected, you will join our client’s team directly. We’re excited to receive your application!

Hi, I’m Stephanie, the Operations Manager at Poppy & Peonies—a lively, dynamic brand that believes style and function should always go hand in hand. We’re dedicated to creating practical products that make everyday life a little simpler and lighter.

My journey with Poppy & Peonies has been an incredible one. I started six years ago packing orders in our small office, and today I lead an amazing team that has helped us grow into new product categories and partner with inspiring influencers and brands.

We take our environmental responsibility seriously. We’re committed to protecting the planet and the animals that inhabit it. All of our bags are crafted from high-quality vegan leather, and our entire collection is vegan, cruelty-free, and PETA-approved. We ship plastic-free and use recycled, compostable, and biodegradable materials to reduce waste. We’re always exploring new ways to make our products and supply chain more sustainable and shrink our carbon footprint.

About the Role
We are searching for our second Customer Experience Representative to join our expanding team.

In this role, you will be the first point of contact for Poppy & Peonies customers, ensuring every interaction is positive and memorable. You’ll handle inquiries, resolve issues, and provide support across all communication channels, including email and live chat. This position plays a key role in upholding our high customer service standards.

The Opportunity
• Serve as the main point of contact for customers, handling each interaction with care and professionalism.
• Respond to inquiries through live chat (Tidio), email, and other communication platforms.
• Provide accurate details about our products, policies, and services.
• Address customer concerns, resolve problems, and ensure customers feel valued.
• Troubleshoot orders using Shopify, Click Ship, and Loop.
• Work closely with internal team members to ensure consistency and help resolve escalated issues or special requests.
• Share insights and feedback with the team to support ongoing improvements to the customer experience.

What You Bring
• Experience in a customer service or customer-facing role in a DTC or e-commerce environment.
• Strong communication skills and the ability to resolve or de-escalate challenging situations.
• Familiarity with live chat tools and customer service platforms, including Tidio.
• Experience with e-commerce tools such as Shopify, Click Ship, and Loop.
• A collaborative mindset and willingness to brainstorm with the team.
• Flexibility and the ability to adapt to shifting priorities.
• Patience, positivity, and professionalism in every customer interaction.
Don’t worry if you don’t check every box—if you’re enthusiastic about the role and bring several of these strengths, we want to hear from you.

The Recruitment Process
• Phone screen with Erica, Talent Advisor at Bloom
• Video interview with Stephanie, VP of Operations
• Take-home assignment
• Final video interview with Stephanie and Zeveren, Customer Experience Representative
• Reference checks
• Offer

Location & Working Hours
We are seeking someone in the Eastern Time Zone to join our remote team, working Wednesday–Sunday from 12:00 pm to 8:00 pm ET.

Compensation & Benefits
• Annual salary between $50,000 and $60,000 CAD
• Three weeks of paid vacation
• $1,500 CAD annual health spending account
• $250 CAD annual period and menstrual care budget
• $1,000 CAD yearly product allowance for Poppy & Peonies items
• $400 CAD one-time home office setup allowance

Our Use of AI in Hiring
We believe in transparency, especially as technology advances. At Bloom, we may use AI to support the creation of job descriptions, interview questions, assignments, and guides. However, we do not use AI to source, assess, screen, or interview candidates. Every application is reviewed by a human, all interviews are conducted by people, and hiring decisions are made by humans. Human judgment and accountability remain at the core of our process.

Like Bloom, Poppy & Peonies is dedicated to maintaining a fair and unbiased hiring experience. To keep the process consistent, hiring managers will not respond to personal messages about this or other roles. Please submit all applications through Bloom.

How We Hire
Poppy & Peonies is committed to an equitable hiring process. To ensure fairness and consistency, the team will not respond to personal outreach regarding job opportunities.

We are proud to be an equal opportunity employer and welcome applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We’re looking for driven, compassionate individuals who can contribute from the ground up and support the mission of Poppy & Peonies.

We are dedicated to fostering an inclusive and accessible recruitment process and workplace. If you need accommodations, please let us know—we’re happy to work with you to meet your needs. For accessibility support, requests for alternative formats, or to report an issue, please include it in your application or email erica@buildwithbloom.com.