Our mission is to simplify everyday banking for SMEs and freelancers with an online business account that integrates invoicing, bookkeeping, and expense management tools. With its innovative product, fast 24/7 customer support, and transparent pricing, Qonto has become the market leader.

Founded in July 2017 by Alexandre and Steve, Qonto has quickly earned the trust of more than 500,000 customers. Thanks to our amazing team of over 1,600 Qontoers, we’ve also been featured in the LinkedIn Top Companies ranking in France.

Our values:
Customer focus – Put customers first in everything you do
Ownership – Take responsibility and deliver results
Teamwork – Make collaboration smooth and effective
Mastery – Continuously improve and aim higher
Integrity – Do what’s right and treat others with respect

Our beliefs: We are committed to creating an inclusive environment where everyone can flourish. We assess candidates based solely on their skills and potential. Our team reflects our commitment to diversity, with 50% international employees, 44% women, and 20% parents. Join a workplace that embraces individuality and diversity.

Become a Customer Care Officer – Ratings & Social Media France and represent Qonto across social networks and public review platforms. You will help nurture strong relationships with our 500,000+ customers by turning feedback into positive experiences and building long‑lasting community connections.

As a Customer Care Officer – Ratings & Social Media, you will:
• Manage and respond to customer comments and messages across social platforms
• Address customer reviews and ratings, identify concerns, and improve their experience through personalized follow‑up
• Work with internal teams (PR, AML/CFT, Product) to resolve comments and feedback
• Help enhance the customer experience by sharing insights with relevant teams

What to expect:
• Team: You’ll join a team of three Customer Care Managers specializing in Ratings & Social Media for French and English markets
• Impact: You’ll play a key role in maintaining Qonto’s reputation and shaping public perception
• Work style: A mix of autonomy and collaboration, including daily meetings and optional Q&A sessions
• Tools: You’ll use modern tools like Zendesk, Notion, and Slack in a workspace designed for focus and teamwork

About your future manager:
You’ll report to Edouard d’Anselme, Head of Customer Care Social Media & Ratings.
He began his career in banking and B2B, joined Qonto as a Key Account Manager, and grew into a Customer Care Lead.
He offers strong expertise in customer care, sales, and process optimization, and leads with:
• Trust and autonomy
• Daily support and problem‑solving sessions
• Continuous skill development and opportunities to explore new projects

About you:
• Experience: Up to one year in customer service, with strong empathy and relationship‑building skills; knowledge of social media engagement is a plus
• Customer‑focused: You enjoy helping customers with empathy and diplomacy
• Organized: You can manage several tasks at once with attention to detail
• Communicator: You communicate clearly, both verbally and in writing, including on public channels
• Problem solver: You handle issues proactively and turn challenges into positive results
• Languages: Fluent in French with good English proficiency

At Qonto, diversity is not just a requirement—it’s a strength. Apply even if you don’t meet every criterion. You might be exactly what we’re looking for.

Perks:
A personalized and dynamic career path, an inclusive workplace, and much more.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade
• Remote work policy tailored to your role and location
• Competitive salary
• Meal vouchers
• Partial or full transportation reimbursement
• Excellent health insurance (depending on location)
• Well‑being programs, including mental health support through Moka Care and discounts on sports/wellness
• Inclusive policies for disability and parenthood, plus childcare benefits
• Monthly team events

Hiring process:
• Interviews with your Talent Acquisition Manager and future managers
• A remote exercise to showcase your skills and give you a sense of the job
You’ll receive an interview guide to help you prepare.

The process typically lasts about 20 working days, and offers are usually sent within 48 hours.

Learn more about us through Qonto’s blog and featured articles on Muy Pymes, Forbes.es, and Europa Press.

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