Join Sure: Building the Future of Digital Insurance
Founded in 2015, Sure is a leading insurance technology company unlocking the full potential of digital insurance. We’re creating the infrastructure that enables insurance transactions between carriers, brands, and consumers. With only 1% of insurance transactions currently digital, a $6 trillion opportunity awaits. Ready to take it on?

How We Work
We partner with insurance carriers transitioning from offline to online, as well as companies outside the insurance space that want to launch embedded digital insurance products. As a SaaS provider, we act as the core technology powering the digital insurance ecosystem.

Why Join Us?
• Remote-first culture: We work from home and embrace digital collaboration
• Meaningful work: Help transform a trillion-dollar industry that impacts everyone
• Award-winning growth: Recognized by Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC’s Top Insurtech Companies
• People-first culture: Work with a team that is smart, driven, collaborative, and passionate

We’re Growing
We’re hiring a Customer Experience Associate to deliver outstanding service and support for our customers. You’ll act as a trusted insurance advisor, guiding customers through everything from new policy sales to billing questions, and contributing to our mission to modernize the insurance industry. This role offers the chance to grow your career in a fast-paced, innovative environment where your ideas and customer-focused approach truly matter.

What You’ll Do
Customer Service
• Provide excellent service across phone, text, and email
• Guide customers through the entire policy lifecycle including sales, adjustments, updates, billing, and verification
• Properly document customer interactions
• Support billing changes, payment processing, refunds, and tracking
• Offer high-touch support that consistently exceeds expectations

Operations and Process Improvement
• Spot opportunities to improve processes and increase efficiency
• Contribute to special projects aimed at scaling operations and enhancing customer outcomes
• Provide ongoing feedback to improve tools, including AI assistants

Collaboration and Innovation
• Build strong relationships across CX, partnerships, leadership, and other teams
• Bring new ideas and challenge traditional approaches to insurtech
• Work collaboratively in a fast-moving, entrepreneurial environment

What We’re Looking For
• 1+ year of experience in a high-volume customer service or contact center role
• Strong problem-solving skills and a proactive approach
• Excellent communication and presentation abilities
• Comfortable with technology and quick to learn new tools
• Self-starter with strong ownership and initiative
• Creative, strategic thinker who elevates customer experience
• Ability to succeed in a dynamic, evolving workplace
• Ability to obtain required insurance licenses within 30 days of hire

Preferred
• Experience with Notion, Freshsales, or Zendesk (or willingness to learn)
• Insurance experience or a Property and Casualty license (licensing support available)
• Genuine interest in building a career in insurtech

We are an equal opportunity employer and committed to diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

For more information, visit https://www.sureapp.com and follow @SureHQ on Twitter, Facebook, and Instagram.

Employment at Sure is contingent upon successful completion of background checks and verification of education and prior employment. Written consent is required for any background screening.