ModSquad partners with top global brands, and we’re looking for exceptional customer support professionals.
Do you have experience in customer service?
Do you enjoy working remotely with flexible hours?

We’re inviting Mod Contractors to join our network. If you’re seeking opportunities to contribute to exciting client projects, ModSquad is the place to be. Our clients are modern, well-known companies whose products and services you likely recognize. Their customers expect excellent support, and that’s where we come in.

Our Mods bring strong skills, a positive attitude, and enthusiasm to every assignment. They assist customers by answering questions, resolving issues, and ensuring they get the best experience with a client’s product or service. New project opportunities are available now, with more on the way.

Project hours (Pacific Time):
Mon–Fri: 5am–7pm
Sat: 7am–7pm
Sun: 7am–6pm
Weekend availability is required.

Hourly rate:
Discussed during the interview.

Commitment:
90 days
20 hours per week

Language:
English

What we’re looking for:
• People committed to excellent customer service
• Ability to follow written guidelines
• Availability on weekdays and weekends
• Friendly, professional communication
• Openness to feedback and collaboration
• Reliability in covering scheduled shifts

Workspace requirements:
• A dedicated laptop or desktop with Windows 10 or newer
• A quality headset
• A quiet space for calls
• Willingness to install MSQ security software and a 2FA app on your phone

What you’ll receive:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible scheduling you control
• Access to exclusive “Hot Gigs” within the Mod Network
• The convenience of working from home
• Competitive hourly pay (shared during your first interview)
• Paid orientation

Important: Take your time with the application. Clear, detailed, and grammatically correct responses increase your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services across the globe. Our network of more than 10,000 Mods handles customer chats, moderates content, manages communities, and supports social media engagement for many of the world’s leading brands, including the NFL, Zendesk, and Topps. We help companies build strong connections with their audiences in over 50 languages across more than 70 countries.

ModSquad is an Equal Opportunity Employer. All qualified candidates will be considered without discrimination based on any protected characteristic under applicable law.

Pay varies by client and is non-negotiable. Rates are shared during the interview and depend on factors such as location, responsibilities, and relevant skills or experience. This position is not currently available to residents of California, Colorado, New York, or Washington.