ModSquad partners with leading global brands, and we are seeking outstanding Customer Support professionals.

Do you have experience handling customer inquiries via tickets or email?
Do you enjoy working from home with a flexible schedule?
If so, ModSquad welcomes new Mod Contractors to join our network.

If you’re looking to work on exciting client projects, ModSquad is the perfect place. Our clients are innovative, well‑known brands whose users expect excellent support—and that’s where we shine.

Our Mods bring strong skills, a positive attitude, and enthusiasm every day. They guide customers to the right answers, solve issues, and help users get the most out of our clients’ products and services. New project opportunities are available now, with more on the way.

Hourly rate:
Discussed during the interview.

Project schedule (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• A customer‑focused support approach
• Passion for TV and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and ask for clarification when needed
• Strong problem‑solving skills across various apps and platforms
• Professional‑level English
• Availability for 8 hours on February 9

Workspace requirements:
• Laptop or desktop computer with Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll get:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, discussed during the initial interview
• Paid orientation

Tip: Take your time with the application. Provide complete, well‑written answers to increase your chances of getting an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of over 10,000 Mods delivers customer support, content moderation, community management, and social media services for top brands like the NFL, Zendesk, and Topps. We help companies build stronger relationships with their customers. With Mods in more than 70 countries and working in over 50 languages, we are a trusted name in digital engagement.

ModSquad is an equal‑opportunity employer and considers all candidates regardless of legally protected characteristics.

Pay rates vary by client and are non‑negotiable. Rates are provided during the interview and are based on factors such as location, role complexity, and relevant experience. This job opportunity is not available to residents of California, Colorado, New York, or Washington.