ModSquad collaborates with leading global brands, and we’re seeking outstanding Customer Support professionals to join our team.

Have you assisted customers via tickets or email?
Does a flexible, remote work schedule appeal to you?
If so, we invite you to apply as a Mod Contractor.

If you’re interested in contributing to fast‑paced client projects, ModSquad could be a great match. Our clients are innovative, well‑known companies whose users expect top‑tier support—and that’s exactly what we deliver.

Our Mods bring strong expertise, a positive attitude, and consistent enthusiasm. They help customers find the right solutions, resolve issues, and get the most out of our clients’ products and services. New project opportunities are available now, with additional ones coming soon.

Hourly rate:
Shared during the interview.

Project schedule (Pacific):
Available 24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• A customer‑focused support approach
• Interest in TV and film
• Experience in technical support
• Familiarity with Zendesk
• Ability to work independently and ask questions when necessary
• Strong problem‑solving skills across multiple apps and platforms
• Professional English proficiency
• Availability for an 8‑hour shift on February 9

Workspace requirements:
• A laptop or desktop running Windows 10 or newer
• A reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll gain:
• Opportunities to collaborate with major global brands like the NFL, Vimeo, and Topps
• Flexible scheduling options
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay disclosed during the initial interview
• Paid orientation

Tip: Take your time completing the application. Clear and thorough responses improve your chances of receiving an interview invitation.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of 10,000+ Mods delivers customer support, content moderation, community management, and social media services for top brands such as the NFL, Zendesk, and Topps. We help companies strengthen customer relationships. With Mods in more than 70 countries and fluent in over 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal‑opportunity employer and considers all applicants without regard to legally protected characteristics.

Pay rates differ by client and are fixed. Rates are shared during the interview and depend on factors such as location, project complexity, and relevant experience. This role is not open to residents of California, Colorado, New York, or Washington.