What you’ll do:
Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
Create educational content that is accurate, high quality, engaging, and easy to understand
Use appropriate content format and delivery methods to best educate external and internal customers – written documentation, eLearning modules, user guides, etc.
Utilize images and graphical elements to supplement documentation
Develop a deep product knowledge and understanding of common customer issues relating to the Constant Contact product (this had been listed under Requirements, moved it to Responsibilities since it’s not a requirement to know the product before starting)
Develop strong knowledge of social media platforms, ecommerce tools, marketing best practices and other areas as they become part of the CTCT offering.
Translate complex marketing concepts and strategies into common language that customers can understand and follow.
Project manage the content needs for specific products and services and ensure all deliverables are on time throughout the software development life cycle
Liaise with Product Owners to stay up to date with the latest products and features
Collaborate with stakeholders across the organization to create content that supports business initiatives
Contribute to content strategy discussions and planning to support short and long-term objectives and goals
Follow an editorial calendar to ensure deadlines are met
Monitor customers’ feedback, product goals and pain points to continually improve content
Be a champion for change; always pushing iterative improvement
Who you are:
Bachelor’s degree from an accredited college or university or equivalent work experience
Independent worker who is self-motivated and can jump right into projects, asking for help and guidance as needed
Ability to build relationships with others across various teams and roles and collaborate on different types of projects
Excellent technical and business writing skills
Exceptional attention to detail
Experience documenting processes and procedures
Project management skills
Basic technical knowledge of HTML and web publishing –
Experience creating eLearning content is a plus
Good organizational and time-management skills
Experience working within an Agile methodology is a plus
Ability to manage multiple projects and responsibilities in a fast paced environment
$70,000 — $120,000/year
