Are you passionate about building strong customer relationships and contributing to groundbreaking research?

As a Bilingual Contact Center Senior Specialist at Nielsen, you’ll play a vital role in shaping the future of media measurement. You’ll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.

Job Responsibilities

• Cultivate and maintain strong relationships with Nielsen panel families.
• Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
• Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
• Collect accurate device information and ensure data collection integrity.
• Exceed performance goals related to sample quality and customer satisfaction.

What You’ll Bring

• Fluency in both English and Spanish (written and verbal) is a must.
• Excellent communication, negotiation, and customer service skills.
• Prior sales experience is a significant plus.
• Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
• Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
• High school diploma or equivalent work experience.

What We Offer

• Competitive Base Salary
• Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
• Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office. Exact shift details will be discussed during the interview process.
• Join a global leader and contribute to cutting-edge media measurement research.
JOIN THE NIELSEN TEAM!