Communications System Engineer – Cyprus or Greece

The Role:

As a Communications Systems Engineer, you will play a crucial role in our team, designing, implementing, and maintaining cutting-edge communication systems. Your work will encompass technologies such as Live Chat, Instant Messaging, Email, VoIP, SMS, and other communication channels to ensure seamless and efficient connectivity.

Main responsibilities:

• Collaborate with different departments to understand their communication needs and provide tailored solutions.
• Maintain strong relationships with stakeholders to ensure their satisfaction with our communication systems.
• Act as a liaison between technical teams and non-technical stakeholders to facilitate clear and effective communication.
• Implement and manage Live Chat systems (e.g., LiveChat, Intercom).
• Integrate and manage Instant Messenger platforms (e.g., WhatsApp, Line, Telegram).
• Configure and administrate Mailing Systems (Google Workspace and/or MS Exchange).
• Implement and manage email technologies (e.g., DMARC, SPF, DKIM).
• Manage email sender systems (e.g., Sendgrid, Mailgun).
• Diagnose and resolve issues related to email deliverability to ensure optimal performance.
• Provide support on Business Communication Systems and Plugins, both internal and external (CRM, Customer Care Tools, Custom Enterprise Applications, etc.).
• Vendor communications and integrations support.
• Identify opportunities for system optimization, recommend improvements, and stay up to date with industry best practices.
• Work with cross-functional teams to implement enhancements to our communication systems.
• Work with VoIP and SMS technologies to ensure seamless communication across various platforms.
• Provide support and integration for telecom technologies.
• Maintain comprehensive documentation that includes network diagrams, configurations, and procedures.

Main requirements:

• Bachelor degree in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in designing, implementing, and managing communication systems.
• Experience in Mailing Systems (Google Workspace and/or MS Exchange).
• Experience with Live Chat Solutions (e.g., LiveChat, Intercom).
• Fluent in English.
• Excellent problem-solving and troubleshooting skills.
• Strong analytical and problem-solving skills.
• Effective communication and teamwork abilities.

The following will be considered an advantage:

• Telecom Industry knowledge, including VoIP technologies and SMS.
• Scripting experience (Bash or Python).
• Linux experience.

Benefit from:

• Attractive remuneration package
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!