The Challenge

As a Collections Specialist, you’ll be crucial in maximizing the recovery of past due receivables within the Finance organization. Reporting to the EMEA AR/Collections Manager, you’ll manage a portfolio of customer accounts, using your communication skills to resolve delinquencies through calls and emails while providing excellent customer service. Your Mission

• Manage Accounts: Oversee domestic and/or international accounts, following up on past due invoices, resolving disputes, and reconciling payments.

• Resolve Issues: Quickly address invoice discrepancies and payment disputes, ensuring accurate records

• Document & Follow-Up: Record all collection activities in the ERP system and ensure timely customer payments.

• Communicate & Collaborate: Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary.

• Maintain Contacts: Verify and update accounts payable contacts, using skip tracing as needed.

• Review Performance: Participate in portfolio reviews with the AR Manager.

• Professionalism: Maintain a positive, service-oriented attitude with all stakeholders.

You Are

• A related Bachelor’s Degree is preferred.

• 3+ years in collections or a related field.

• 2+ years in a B2B environment.

• Strong attention to detail and time management skills.

• Professional English communication, both verbal and written.

• Ability to work well with teams and clients.

Extra Awesome

• Experience with Salesforce and ERP systems (Workday is a plus).

• Knowledge of Jira Ticketing.

• Fluency in German or other European language is a plus (other than English/Spanish).

• Experience in SaaS is valued.

$45,000 — $70,000/year