Location: San Francisco, CA or Remote
Type:Contract
Hours:20 hours per week
Duration:3 months (with possibility for extension)
Summary:
The Wikimedia Cloud Services team is looking for a part-time Technical Support specialist to help the Wikimedia movement’s volunteer developers to rapidly clarify and resolve their technical questions and issues.
Come work within the Cloud Services team at the Wikimedia Foundation! We are administering a public OpenStack cloud (Infrastructure as a Service) with a modern Platform as a Service (Kubernetes) running on it. We are dedicated to supporting developers within and outside of the Wikimedia Foundation and upholdingthe Code of Conduct for Wikimedia technical spaces. Candidates need to be comfortable sharing ideas, providing guidance, following instructions, mentoring volunteers, and communicating in public and asynchronous ways (mailing lists/forums/irc). Our team works remotely and so can you!
Responsibilities:
Actively monitor various IRC channels, wikipages, and mailing lists, for support requests
Help volunteer developers to diagnose and resolve technical issues with our IaaS and PaaS infrastructure and their code
Communicate clearly and patiently with individuals from our international communities of volunteer developers
Write, verify, and improve documentation used by volunteer developers and technical staff
Ensure positive and constructive discussions with the community and the Wikimedia Foundation
Work and communicate effectively within a small team distributed across multiple time zones
Requirements:
Strong interpersonal skills, with track record of modeling good social and development practices
Experience using a variety of communications and collaboration tools, including wikis, mailing lists, and group chat
Experience using Linux command line tools
Ability to understand and explain technical issues
Intermediate programing experience in one of the following languages: Python, PHP, JavaScript (nodejs)
Ability to work both independently and as part of a distributed team
Pluses:
Experience working in the Wikimedia Toolforge or Cloud VPS environments
Experience with the Wikimedia community, or a similar open source or collaborative community
Familiarity with MediaWiki and/or MediaWiki APIs
Ability to read and write multiple (human) languages
Experience with writing and optimizing SQL queries
Proficiency in multiple programming languages
Experience with one or more cloud computing environments (OpenStack, AWS, GCP/GKE, Azure, DigitalOcean, Heroku, etc)
Experience with Linux systems administration
Show us your stuff!
If you have participated in on-line collaborative communities please share links with us. This could be a wiki, web forum, mailing list, GitHub, Stack Exchange, Quora, etc. If you are a software developer with some public source code, send links to that as well. We would love to see your work!
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