At PointClickCare, our mission is simple: help providers deliver exceptional care—and it all starts with our people. As a founder-led, privately held health technology company, we empower employees to push boundaries, innovate, and help shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace featuring 400+ integrated partners, our platform supports more than 30,000 provider organizations and makes a meaningful impact on millions of lives. We also reinvest a significant portion of our revenue into research and development, giving employees the resources to innovate and create lasting value. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we enable our people to build a smarter, human-first healthcare future—accelerated by AI to drive meaningful and lasting change. Employees use AI to enhance creativity, productivity, and thoughtful decision-making. By integrating AI tools into everyday workflows, collaboration improves, outcomes get better, and every team member builds the skills needed to maximize their impact. This begins with our hiring approach, where we look for AI expertise that supports our mission, and continues with ongoing investment in training and development to foster innovation throughout every stage of an employee’s journey.

Join us in redefining healthcare—so it doesn’t just survive, it thrives. To learn more, visit Life at PointClickCare, explore Glassdoor, and connect with us on LinkedIn.

**Position Summary:**
Reporting to the Director, Portfolio Management, you will serve as the primary client liaison, leading the implementation of projects and program workstreams within PointClickCare’s Strategic Delivery Office. You will support multi-year enterprise transformation programs and/or individual projects under the SDO, ensuring alignment with transformation strategy and portfolio-level objectives. This role manages both standalone projects and workstreams embedded within larger transformations and requires strong collaboration with Program Directors, business stakeholders, OCM partners, and Enterprise Architecture teams.

**Key Responsibilities:**
– Use proven PMO methodologies to build project plans that meet stakeholder/customer needs, deliver within budget, achieve desired outcomes, and align with SDO governance, intake, and prioritization standards.
– Lead projects with clear ownership to ensure alignment, momentum, and cohesion across all workstreams.
– Partner closely with business units to execute scope and objectives while aligning with transformation roadmaps, sequencing, and dependencies; participate in integrated planning rhythms across SDO programs.
– Manage project budget, scope, team resources, communications, and plans to ensure solutions support expected business outcomes and benefits realization.
– Proactively embed change management into planning, working with Program Change Directors to manage readiness, impacts, communications, adoption needs, and portfolio-level change “collision” risks.
– Organize and facilitate meetings with clear goals and produce timely meeting minutes.
– Provide timely and effective reporting to executive sponsors and business stakeholders, including milestones, budget tracking, status updates, and any escalation issues; follow escalation and change control processes; ensure reporting follows SDO standard formats and supports portfolio dashboards and integrated program reporting.
– Use data-driven metrics and AI-enabled insights to support forecasting, risk identification, and stakeholder communication.
– Own risk and issue management by identifying problems early, convening the right people to resolve issues, and ensuring issues are properly addressed and closed with appropriate urgency.
– Drive decision ownership to the appropriate accountability level.
– Coordinate with vendors as needed, including SOW, onboarding into project teams, and holding vendors accountable for deliverables against schedule and contract terms; manage vendor relationships and lead vendor calls.
– Understand business functions and technical requirements in depth.
– Manage day-to-day operational aspects of project implementation, defining tasks and resource allocation.
– Strengthen the team’s project management capabilities and improve PMO knowledge and experience.
– Support the overall goals and objectives of the Project Management Office.

**Required Skills & Experience:**
– 5–10 years of project management experience
– 3–5 years in SaaS business environments
– Experience managing at least one of the following: enterprise-wide transformation programs, technology modernization, multi-vendor delivery, or cross-functional multi-team delivery initiatives
– Experience delivering workstreams within enterprise-wide transformation programs (multi-year, cross-functional)
– Experience working in matrixed governance environments with cross-program dependencies
– Experience supporting enterprise information management programs, corporate data office initiatives, or digital transformation projects
– PMP or Agile certification preferred
– Experience partnering with OCM teams to manage change impacts and readiness
– Strong business acumen and assertive, self-motivated approach
– Highly detail-oriented, organized, with excellent time management
– Excellent communication skills and ability to manage scope and interpret portfolio dashboards, metrics, and data insights to drive decisions
– Comfort working with AI-assisted delivery and analysis tools
– Strong knowledge of project metrics, including collection, reporting, trend analysis, and metrics creation
– Ability to identify issues, develop solutions, and select appropriate alternatives using basic root-cause analysis
– Ability to manage scope changes by assessing requirement changes and communicating risks/impacts to budget, schedule, and resourcing
– Proficiency with MS Office, Aha!, JIRA, or other project management tools

**Compensation:** $52.88–$64.76 per hour.

At PointClickCare, base pay is part of a broader total rewards package. The Canada hourly base range for this position is $52.88–$64.76 and is not eligible for overtime. Pay ranges are based on job and level, and reflect target salaries for new hires across all Canada locations. Individual compensation within the range is based on job-related skills and knowledge, relevant experience (including professional and lived experience), and/or work location. Your recruiter can share more details about the total rewards package during the hiring process.

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PointClickCare is committed to equal employment opportunity and prohibits discrimination or harassment on protected grounds, including race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other protected category under law. PointClickCare welcomes and encourages applications from people with disabilities and provides accommodations upon request during the selection process. For accommodations, contact recruitment@pointclickcare.com.

As part of a streamlined and equitable hiring process, PointClickCare uses AI tools to help with candidate screening and assessment. When you apply, your information is processed and stored in Lever according to Lever’s Privacy Policy. We use this information to evaluate your candidacy, and may store and use it for future roles you apply for or that we believe may be relevant based on your background. If there is no ongoing legitimate business need, we will delete or anonymize your information. For questions or requests to access, correct, or delete your information, contact PointClickCare’s human resources team at recruitment@pointclickcare.com.

PointClickCare is committed to information security. By applying, if hired you agree to follow our information security policies and procedures and make every effort to secure confidential and/or sensitive information.