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About the role :

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel

households, maintaining ongoing panel cooperation, and ensuring panel quality and security

KEY RESPONSIBILITIES:

• Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
• Provides clear, courteous and effective telephone and Face-to-Face support for panel members. Install, maintain, and de-install Nielsen metering hardware and software in panel member households
• according to procedure.
• Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
• Collect and report panel data according to policy and procedure.
• Execute standard operating procedures to ensure panel quality and security is maintained.
• Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
• Liaise with quality control, panel management, and recruitment staff to maintain panel quality and
• performance.

KEY REQUIREMENTS:

• Strong verbal and outstanding interpersonal communication skills
• 2+ years experience in the area of f2F customer service. Ideally – ISP Installer, Cable provider reps, home appliance installation etc.
• Sales/technical support/customer service background
• Exceptional Customer service / relationship-building skills and results orientation
• Strong English + Swedish proficiency
• Proficient computer hardware and software knowledge and skills
• University / Technical certificate
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly
• evolving environment
• Willingness to spend defined proportion of time travelling (in the field)
• Ability to work remotely, individually, and in a team environment
• Result oriented with aptitude for continuous process improvements
• Business acumen
• Valid driving license with clean background

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.