We’re a fast-growing lead marketplace helping businesses scale with qualified, real-time leads. As we expand, payment risk and chargeback management become increasingly important to protect our revenue and customer experience. We’re looking for a Chargeback / Dispute Specialist to join our Finance & Operations team and take full ownership of the dispute resolution process.

Requirements

– 1–3 years of experience in payments, risk operations, or fintech customer support.
– Hands-on experience working directly with Stripe Chargeback & Fraud Detection tools.
– Familiar with Visa/Mastercard chargeback reason codes; able to simplify complex financial/legal concepts for non-experts.
– Exceptionally detail-oriented, organized, and able to meet tight deadlines.
– Excellent written communication skills.
– Bonus: experience in real estate tech or other perishable digital goods businesses.

Responsibilities

– Monitor and triage all Stripe dispute alerts; create internal Linear tickets within 2 hours of receipt.
– Gather and submit compelling evidence packets (order logs, timestamps, delivery confirmations, ToS references, etc.) to contest disputes.
– Maintain a dispute dashboard: track win/loss rates, reason codes, and recovery rates; present insights to the Finance team monthly.
– Collaborate with Support and Product teams to identify and resolve root causes behind recurring disputes (e.g. refund policies, lead quality issues).
– Maintain playbooks, documentation, and templates to ensure processes are scalable and auditable; enable seamless coverage during PTO.