Aircall is a unicorn, AI-driven customer communications platform used by more than 22,000 companies worldwide to increase revenue, speed up issue resolution, and scale customer-facing teams. We’re reshaping customer communications by unifying voice, SMS, WhatsApp, and AI in one seamless workspace.

Our growth is fueled by a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent handles routine calls, AI Assist reduces post-call workloads, and AI Assist Pro offers real-time guidance so teams can perform at their best. This leads to higher revenue, faster resolutions, and scalable teams.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence centered in Seattle, our North American HQ, and teams based in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve created a product customers love and a rapidly growing business, supported by top-tier investors and accelerated by fast-paced AI innovation across several product lines.

At Aircall, you’ll join a company on the move. We’re ambitious, product-focused, and execution-oriented, offering visible impact, fast decision-making, and real growth.

How we work at Aircall: We’re customer-focused, data-driven, and dedicated to delivering meaningful results. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-paced environment where trust and impact matter, you’ll fit right in.

We’re seeking a motivated Master’s student to join our GTM Systems team for an end-of-study internship. You will help optimize business processes and contribute to improving data quality and system integrations across Sales, Marketing, Revenue Operations, and Customer Success.

This role offers a great opportunity to gain practical experience with GTM technologies, business process analysis, and cross-functional collaboration in a fast-moving SaaS environment.

Key Responsibilities:
• Identify gaps in GTM Systems’ processes and workflows and suggest actionable solutions to boost team productivity and efficiency.
• Explore opportunities to use AI-driven automations, Slack Workflow Builder, and other low-code solutions (Salesforce Flows, HubSpot Workflows, etc.).
• Help manage Jira tickets related to system troubleshooting and bug resolution, ensuring proper tracking, documentation, and timely follow-up.
• Support cross-functional initiatives by helping design and implement solutions that improve operational efficiency.
• Assist in documenting business requirements, user stories, and functional specifications for system improvements.
• Collaborate with IT and Engineering teams to understand platform integrations across the organization.
• Research industry trends and new technologies to propose ideas for enhancing the GTM tech stack.

What We’re Looking For:
• Currently pursuing a Master’s degree in Information Systems, Computer Science, Business Engineering, or a related technical or business field.
• Initial experience (internship, academic project, or personal project) with data analysis, business processes, or system tools is a plus.
• Understanding of the B2B SaaS business model and Sales and Marketing processes.
• Curiosity and willingness to learn CRM and automation tools like Salesforce or HubSpot.
• Demonstrated interest in AI tools and their practical use, shown through personal projects, coursework, or daily use, with a desire to leverage AI to improve workflows and system operations.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a collaborative, Agile environment.
• Proficiency in English is required; French is a plus due to collaboration across regions.

Nice to Have:
• Some exposure to GTM or sales engagement tools (Salesforce, HubSpot, ZoomInfo, Lusha, Gong, etc.).
• Basic knowledge of reporting/BI tools (Tableau, Power BI, Looker) or introductory SQL.
• Familiarity with Agile methodologies and tools like Jira.
• Basic experience with scripting or programming languages such as Apex, JavaScript, or TypeScript.

Why join us?
• A key moment to join Aircall as we grow and expand opportunities
• We value our people, and work-life balance is important
• Fast-learning environment with an entrepreneurial spirit and strong team culture
• 45+ nationalities fostering a cosmopolitan, multicultural mindset
• Competitive salary package and benefits

DE&I Statement:
At Aircall, we believe that diversity, equity, and inclusion—regardless of origins, identity, background, or orientation—are essential to our mission. We are committed to fostering active inclusion to create a strong sense of belonging for everyone. We aim to build a diverse environment where people can learn from one another and thrive. We will continue to challenge ourselves to uphold our DE&I commitments and keep the conversation open. Above all, we recognize that we have more to learn and more progress to make.

For more details about candidate privacy, read our Candidate Privacy Notice here: https://aircall.io/candidate-privacy-notice