We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Please note: C1 or higher English level is mandatory as you will have extensive interaction with clients and stakeholders daily.

We are looking for a talented Senior Business Analyst to bridge business needs and technical implementation for an enterprise AI-powered conversational platform with mathematical optimization and multi-agent systems.

Key Responsibilities

• Gather, analyze, and document business requirements from clients and stakeholders
• Translate complex business objectives into clear technical specifications for Data Scientists, ML Engineers, and Developers
• Facilitate requirements workshops and discovery sessions with subject matter experts (SMEs)
• Create user stories, acceptance criteria, and process flows for Agile sprints
• Design conversational workflows and user interaction patterns for AI agents
• Define success metrics, KPIs, and validation criteria for optimization models
• Analyze data sources and document integration requirements across multiple systems
• Validate that delivered solutions meet business requirements and user expectations
• Maintain requirements traceability and manage scope changes throughout the project
• Create documentation including business rules, data dictionaries, and functional specifications
• Support UAT planning and coordinate testing with business stakeholders
• Present requirements, progress updates, and insights to technical and non-technical audiences

Key Qualification:

• 5+ years of experience as Business Analyst in technology projects
• Excellent English communication (C1 or higher – mandatory) – ability to facilitate workshops and present to senior stakeholders
• Strong experience with requirements elicitation techniques (interviews, workshops, process mapping, user stories)
• Proficiency in documentation tools (Confluence, JIRA, Lucidchart)
• Experience with Agile/SCRUM methodology (user story creation, sprint planning, backlog refinement)
• Understanding of API integrations and data flow design
• Ability to translate business needs into technical requirements
• Strong analytical and problem-solving skills
• Experience creating process flows, wireframes, and system diagrams
• SQL knowledge for data analysis and validation
• Experience with AI/ML projects or conversational AI systems
• Understanding of optimization concepts
• Knowledge of data integration patterns and API design
• Background in knowledge management or content structuring
• Familiarity with BDD (Behavior-Driven Development) and acceptance testing

Nice to Have

• Experience in media, advertising, or analytics domains
• Certification in Business Analysis (CBAP, PMI-PBA) or Agile (CSPO, SAFe)
• Knowledge of UX/UI principles for conversational interfaces
• Understanding of machine learning workflows and model deployment
• Experience with stakeholder management across multiple organizational levels

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;

-Profit Sharing and Results Participation (PLR);

-Life insurance

-Continuous learning platform (CI&T University);

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here . This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don’t worry: we can support you in obtaining it

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.