What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

Must be ready to support US working hours; 8:30pm IST to 5:30am IST

Perform account receivables collections and cash payment application in NetSuite

Make collection calls to recover overdue invoice payments over the telephone or email and escalate per policy

Communicate and resolve customer account queries by telephone and email

Document detailed customer account status notes for record and follow up

Investigate, substantiate and prepare customer credits and/or bad debt write offs

Research, review and analyze data related to customer accounts, billing information and purchase contracts

Set up and register customer account with 3rd party payment portals such as Ariba or Coupa

Interact with data team to ensure appropriate reporting of billing and revenue data

Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems

Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues

Review, validate, and process customer contracts in CPQ/SFDC system.

Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled

Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.

Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams

Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules

Validate or escalate exceptions and customization requests

Respond to customer queries

Assist with customer vendor forms

Provide coverage and support to the other members of the billing team when required

Assist in providing support documentations for financial audits

Other ad-hoc duties as assigned.

Note: This is a contract role which will last 6 months.

Qualification Requirements

Bachelor’s degree in Business, Finance or Accounting

1+ years of relevant experience

Fluent oral and written communication skills in English

Excellent customer service and organizational skills, with attention to detail

Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams

Strong customer service, Excel and analytical skills

Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Tools you will use

NetSuite/Oracle

Salesforce CPQ

Microsoft Suites (Word & Excel)

Wrike Management tool

ZenDesk ticketing system

• RingDNA

Perks of working at Wrike

• 10 days of National and Festival Holidays per year

• 18 days of paid vacation per year

• 14 days of sick leave with a medical certificate per year

• 5 uncertified sick days per year

• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000

• Personal Accident Insurance: Rs 50,00,000

• Term Life Insurance: Rs 50,00,000

• Up to 26 weeks of paid maternity leave for the first two children

• 4 weeks of paid parental leave

• 2 days off for volunteering with nonprofit charities

• Broadband/Internet Reimbursement: INR 1500 per month

• Night shift allowance

This position is available remote

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

LI-TS1

$55,000 — $120,000/year