Who we are
Silverfin is a state-of-the-art cloud platform created by accountants for accountants.

Launched in 2013, Silverfin was built to eliminate the inefficiencies and errors of manual financial analysis and compliance work. From the beginning, we have been a cloud‑first solution with an open API, using structured data to transform the way accountants operate.

Our mission is straightforward: to elevate and support the accounting profession through AI and automation, helping accountants stay essential and respected in the future of finance.

In 2023, Silverfin joined the Visma Group, one of Europe’s leading cloud software providers. This partnership boosts our ability to innovate and expand our influence within the accounting sector.

Today, more than 1000 firms across 19 countries rely on Silverfin. Our customers include all of the Big 4, along with major global networks such as BDO, PKF, Baker Tilly, Grant Thornton, and Moore.

Based in Ghent, with offices in London, Luxembourg, Gouda (NL), and Mont‑Saint‑Guibert in southern Belgium, we are a team of over 200 people—including a diverse remote engineering group working across multiple time zones—working together to drive innovation in accounting.

How you would contribute to our success
As a Billing and Collections Specialist, you will ensure the smooth and efficient functioning of our order‑to‑cash process. With a strong client‑oriented mindset, you will act as the financial point‑of‑contact for both customers and internal teams, managing the full accounts receivable cycle. Your work includes issuing invoices, following up on outstanding balances, and reconciling accounts. You form the operational backbone of the revenue cycle by securing timely, accurate cash flow while maintaining strong customer satisfaction. This is your chance to join a fast‑moving, innovative team that uses cutting‑edge technology to drive results.

Within the BizOps team’s Finance cluster, you will report to the Revenue Controller in a close “player‑coach” setup. You’ll handle daily operations while also receiving ongoing guidance to refine your processes and develop your expertise.

Your responsibilities

Communication & Stakeholder Management
• Main financial contact for external customers and internal teams such as sales, business unit managers, and customer success.
• Manage communications related to orders, contracts, invoices, and usage, ensuring clarity and professionalism.
• Handle, track, and resolve billing disputes and customer questions promptly as the main point of contact for billing issues.

Billing & Invoicing Management
• Take ownership of the full billing cycle, including verifying and posting automated subscription invoices and manually processing credit notes, adjustments, and professional services invoices.
• Ensure clean, accurate data flow from CRM (Salesforce) and CPQ tools into the billing and finance systems by collaborating with RevOps/Sales to maintain up‑to‑date customer information.
• Manage the complete invoicing cycle across all regions and product lines, ensuring accuracy and compliance with contract terms and local tax rules.

Revenue Accounting & Deferred Revenue Management
• Demonstrate a basic understanding of revenue recognition rules, especially for subscription revenue (ARR) under BEGAAP.
• Proactively monitor and manage deferred revenue for prepaid subscriptions, ensuring all billing activity is processed correctly and on time for accurate automated revenue recognition.
• Ensure data accuracy feeding the revenue engine by identifying and resolving discrepancies between recognized revenue, cash, and deferred revenue before month‑end close.
• Work closely with the Revenue Controller to ensure contract terms, usage data, and billing schedules are correctly set up for accurate revenue and deferred revenue reporting.

Accounts Receivable & Collections
• Implement an effective collections strategy by monitoring outstanding balances and ensuring timely payments.
• Use automated collection workflows to maximize efficiency and consistency.
• Communicate proactively with customers about overdue invoices via structured email and phone follow‑ups, with a firm yet customer‑friendly approach.
• Process and allocate incoming payments accurately and support month‑end by reconciling AR to the General Ledger.
• Monitor accounts for credit risk and support bad debt provisions with the Revenue Controller.

Reporting & Process Improvement
• Track outstanding debt and related metrics on a recurring basis and provide the Revenue Controller with regular updates (e.g., DSO, aging).
• Support timely, accurate month‑end closing for revenue and AR.
• Participate actively in improving billing and collections processes.

What success looks like
• Strong cash flow and collections performance, with DSO meeting or exceeding the target of 30–60 and overdue balances (90+ days) kept below 5% of total AR.
• High‑quality revenue data, with proactive management of deferred revenue and no material discrepancies at month‑end.
• Operational excellence, completing all billing cycles and reconciliations by Day 1, with an invoice error rate below 3%.
• Trusted, professional relationships with customers and internal teams, resolving issues quickly while balancing firm collections with customer care.
• Active ownership of processes, continuously proposing and implementing improvements to enhance the order‑to‑cash workflow.

Experience and Qualifications
• Bachelor’s degree (or equivalent) in Finance, Accounting, Business Administration, or a related field preferred.
• At least 2 years of hands‑on experience in Billing, Accounts Receivable, or Collections, ideally in a B2B SaaS or subscription environment.
• Proven experience managing the full Order‑to‑Cash process.

Skills and Knowledge
• Strong understanding of revenue recognition (especially SaaS/subscription), deferred revenue, and AR reconciliation.
• Proficiency in Excel or Google Sheets for tracking, analysis, and reporting, and experience with automated collections tools and CRM systems.
• Excellent written and spoken communication skills in English, Dutch, and French, able to explain financial information clearly and tactfully.
• Highly organized, detail‑focused, and committed to maintaining accurate billing data.
• Methodical, analytical problem‑solver for complex billing and collection issues.

Attitude and Personal Traits
• Persistent yet diplomatic, able to secure timely payments while maintaining positive customer relationships.
• Proactive, hands‑on mindset with strong ownership of billing accuracy and cash flow efficiency.
• Customer‑focused, resolving issues quickly and acting as a helpful representative of Finance.
• Motivated to learn, especially about SaaS accounting and new technologies to improve workflows.
• Strong collaborator, ensuring alignment with Sales, CSMs, and the Revenue Controller on invoicing and contract changes.
• Resilient and adaptable in a fast‑paced SaaS environment, managing large workloads with calm and precision.

How we work
Silverfin is an equal‑opportunity employer committed to diversity and inclusion. We welcome people of all backgrounds and do not discriminate based on race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability. We invest in talent and strive to create an environment where everyone can thrive.

Our culture is defined by our core values:
Who we are – Authentically human
How we think – With a growth mindset
How we act – Brave, side by side
How we win – Doing what we love

At Silverfin, we forge our own path. We constantly look for innovative ways to grow, and continuous learning is encouraged to support your development. This approach creates many opportunities to grow within Silverfin—often faster than in other companies. Many ambitious colleagues have already moved into new challenges internally.

We want you to reach your full potential. To make that possible, we avoid rigid structures or limiting career paths. Your talent, motivation, and potential determine how you can evolve across teams and roles.