Your potential has a home here with TTEC’s award-winning employee experience. As a Bilingual Customer Service and Sales Representative – Spanish and English – working remotely in Connecticut, Maine, or New Hampshire, you’ll help bring a human touch to business. In this position, you’ll advance your career by combining your customer service and sales skills to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. TTEC will train you, support your studying, and cover the cost of your state insurance exam, including all licensing and continuing education fees. It’s your chance to elevate your career with TTEC. Our employees agree—our purpose, culture, and team are exceptional, and our Great Place to Work certification proves it.

What You’ll Do
If you’re passionate about helping people and offering reassurance, this role is for you. Whether you’re delivering fast answers, recommending products with care, or resolving concerns with a positive attitude, you’ll play a key role in creating a standout customer experience. After you’re licensed, your typical day may include:
• Helping customers understand their coverage and choose the right products, services, and solutions for their needs
• Providing full-service customer support and sales through inbound and outbound communication
• Responding to questions with empathy and active listening to find the most effective solution
• Identifying additional customer needs and recommending upgrades when appropriate

What You Bring
• Fluency in English and Spanish
• The discipline, drive, and willingness to learn what’s required to become a licensed insurance agent, including passing the state exam
• High-speed internet (over 25 Mbps download and 10 Mbps upload)
• At least six months of sales experience
• Integrity and adherence to HIPAA privacy standards
• Strong customer service skills, including empathy and active listening
• A high school diploma or equivalent
• Strong computer navigation abilities, as this is a fully remote role

What to Expect
• Support for your professional growth and career path
• A welcoming, inclusive culture that values community involvement
• A global team of curious, lifelong learners who embody our company values
• A free licensing course, with pay provided while you complete it
• All state exam and licensing renewal fees covered
• A base pay of $16 per hour ($17 in CT) while you prepare for your exam, with a raise and eligibility for performance bonuses once licensed
• A comprehensive benefits package that may include paid time off, tuition reimbursement, and health and wellness programs

More About the Role
We’re dedicated to giving you the training and support you need to excel. From your first day, you’ll receive coaching, webcam-enabled engagement, and access to thousands of free courses to support your long-term growth. The compassion and care you bring to your work will shine as you assist customers. You’ll report to a Team Lead and play a key part in delivering an outstanding customer experience and contributing to team success.

About TTEC
Our mission is simple: to make customers happy. Since 1982, we’ve helped companies create successful, engaging customer experiences through a blend of human connection and technology. Representing some of the world’s most recognized and fast-growing brands, we communicate with millions of customers every day through calls, messages, texts, and video chats. These exceptional experiences start with you.

TTEC is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to fostering a diverse and inclusive workforce that respects and uplifts the many cultures and perspectives within our teams. We strive to reflect the communities we serve by offering outstanding service, advanced technology, and genuine humanity. Our goal is for every employee to feel valued, included, and free to be their authentic selves. Diversity is one of our greatest strengths, allowing each person to contribute in a meaningful, unique way.