Binance is a major global blockchain ecosystem and the company behind the world’s largest cryptocurrency exchange by trading volume and registered users. More than 280 million people across 100+ countries rely on us for top-tier security, transparency of user funds, fast trading performance, deep liquidity, and a broad range of digital asset products. Our services cover everything from trading and finance to education, research, payments, institutional solutions, Web3 tools, and more. We use blockchain and digital assets to build an inclusive financial system that promotes financial freedom and expands access worldwide.

Customer Support is a key priority for us, and we aim to deliver a platform where users receive high-quality assistance, quick responses, and reliable information.

Support is provided through a ticketing system and live chat, covering customer inquiries, complaints, and identity verification processes for our world-class crypto exchange.

Support will be offered in both Russian and English, so applicants must be fluent in both languages.

Responsibilities:
Handle large volumes of live chat interactions and online inquiries
Provide accurate, complete, and reliable information
Follow established communication procedures, policies, and guidelines
Work with other departments to support customer communication and document requests correctly
Manage complaints, offer appropriate solutions within given timelines, and follow up to ensure resolution
Go above and beyond to engage and assist customers

Requirements:
College degree or higher
Fluent in Russian with strong English skills
At least one year of customer service experience, ideally in finance or e-commerce; exceptional new graduates may also apply
High integrity, proactive attitude, attention to detail, and strong sense of responsibility and teamwork
Able to work under pressure with excellent communication skills and deliver outstanding results
Passionate about customer service and open to working in rotating shifts
Positive attitude toward the crypto industry

Why Binance:
Help shape the future with the world’s leading blockchain ecosystem
Work with top professionals in a global, user-focused organization with a flat structure
Take on fast-moving and unique projects with independence in an innovative environment
Grow in a performance-driven workplace with continuous learning and career advancement opportunities
Competitive compensation and benefits
Work-from-home options depending on team requirements

Binance is dedicated to being an equal opportunity employer and believes diversity is essential to our success.

By applying, you confirm that you have read and agree to our Candidate Privacy Notice.